The Lumen Commitment
Lumen Rooflight is a small business with big values.
We genuinely care about what we do, the quality of our work, the wellbeing of our team, and the environment in which we operate.
Core values are at the heart of our business because they define who we are, how we work, what we believe in and what we stand for. Here are a few of the values to which Lumen adheres.
We may only be a small team, but people are the heart of our business. We give our customers a personal service every time, and with our combined wealth of knowledge and experience, we are more than happy to offer advice and guidance wherever we can.
As a business that uses raw materials in the production of our products, we try to make a minimal impact on the environment wherever we can. We are committed to minimising the impact of our activities on the environment by conserving resources, reducing waste and emissions, using sustainable materials. Indeed our Lumen Accoya is the world’s most environmentally friendly rooflight – a truly carbon neutral product, designed to blend performance with sustainability.
We are proud of our reputation, built over many years, which depends on us consistently doing the right thing. Integrity is our cornerstone and character is as important as ability. We build trust and act with honesty.
We believe that only does the product have to be of the highest standard but also the service that we provide to our customers. We are not simply box shifters and all the team has a genuine interest in both the products and our customer's projects.
We all take great pride from helping produce products that fit your requirements and add value to your home.
We are happy to discuss your requirements, provide images, technical detail and can supply quotations from your drawings.
Innovation gives us competitive advantage. We like to challenge established practices and strive to achieve continuous improvement – not only in our products but also in our working practices.
We are continually looking for ways in which to improve and enhancing our products and often rely on customer feedback to achieve this.
Products such as our Heritage Conservation and Accoya rooflights are testament to our innovative approach and demonstrate how we are constantly pushing the boundaries in rooflight design.
We never compromise on quality. We could cut corners, we could use cheap imported materials, inferior quality components and lesser quality workmanship in the construction of our products. But we don’t, and we never will!
Lumen insists on using only the highest quality materials in every stage of the process. From hardwood liners and industry leading glazing to solid brass winders. It is this level of detail and high quality craftsmanship that sets us apart from the others.