Home >> Faq >> Buying Rooflight
Question:

What support does Lumen offer to architects, home owners, local authority specifiers and builders?

Answer:

Whilst the needs of our customers may vary, the end results should always be the same. As such we believe that not only do our rooflights have to meet the highest standards but also the service that we provide.

From an architects perspective, we appreciate that our roof windows will ultimately reflect your design. Our experienced team are able to work with you to produce technical drawings and discuss installation queries. As a UK manufacturer we are able to offer rooflights in a variety of materials with several glazing options to meet tight deadlines.

Local Authority specifiers can take confidence from previous projects involving conservation officers and planning officers on projects overseen by the likes of National Trust, English Heritage and Historic Scotland. The Lumen range of roof windows provides products to suit both period refurbishments or modern new build projects. The Lumen range of Conservation Rooflights is fast becoming recognised as a market leader and a trusted brand for quality and service. Other products such as the Lumen Contemporary and Lumen Flat Roof range offer solutions for local authority buildings such as schools and hospitals.

As a building contractor/installer you can be assured that whilst Lumen rooflights are not the cheapest available, they do offer exceptional value for money. Manufactured to a high specification the entire Lumen range are produced in the UK to ensure product consistency. Lumen rooflights are simple to fit, reduce call backs and are available from stock. The ordering process is made easy and full installation support is provided.

The homeowner can be assured that Lumen skylights are not only manufactured to exacting standards in the UK but that our customer service is there to support you from the first enquiry through to the purchasing and beyond with our lifetime guarantee*. We care our about our rooflights and our customers and appreciate the investment made when choosing Lumen. We are not simply box shifters and are always happy to discuss your projects and recommend resources or contacts that you might find useful. Our range of stock sized rooflights are avaible for next day delivery but should these not exactly fit your requirements, we can also manufacture bespoke roof lights to suit both traditional or contemporary settings. *See guarantee details in our download section.

Question:

Can I buy Lumen roof windows online?

Answer:

We do not sell our products on any other website or auction site such as Ebay. Should you purchase a Lumen product from a secondary online source, it will not benefit from our guarantee.

If you are interested in our Conservation rooflight, EVO skylights, bespoke roof windows, Planus flat roof lights or coastal rooflights, please call our office on 0330 300 1090.

You can also purchase rooflights blinds, manual and electric winding mechanisms on our site.

Question:

Can I purchase Lumen rooflights through a merchant?

Answer:

Yes. Although not stocked, our products are available through Travis Perkins, Keyline and Jewson.

Independent merchants in the Hampshire area include:

Alresford Builders Merchants, The George Yard, 18 Broad Street, Alresford, SO24 9AQ.
Tel: 01962 734202

Question:

Is it possible to return products?

Answer:

If you have changed your mind, please call us and explain the problem so we can get it resolved. Initially you need to let us know within 7 days of receiving the delivery that something isn't quite right; or if you need to return or change your products and explain which product it is you wish to return and why. This means we are always happy to accept these back if they don't quite fit your requirements provided they haven't been damaged.
If your goods are either non-standard or bespoke we can't accept these back due to their individual specification. We are not able to accept returns of blinds and electric mechanisms.
Full details are available in our Terms and Conditions which ae available online or from our office on 01409 255120.
We are able to arrange collection of your goods, or if it is easier you can arrange to return them to us. A collection fee maybe applied should we collect the item.
Once the returned goods are received at our Tamar Business Park, Holsworthy address, our team will inspect the items. Assuming they are in factory perfect condition we will refund the cost of the goods minus the 25% restocking fee. This will be returned to whichever method of payment you used originally - so if you paid by card, we will credit your card.

Question:

Do I need to check my delivery when it arrives?

Answer:

Absolutely.
You ,must check your delivery for any sign of damages or shortages at the point of delivery.
The driver will need to wait whilst you check your items. DO NOT sign any paperwork unless you are happy that the delivery is both correct and undamaged. If the driver is unable or unwilling to wait, DO NOT sign the paperwork.
We cannot refund or replace items which have been signed for as 'received in good condition'.
You would then need to pay for any replacement items

Question:

We have been advised that we might require planning permission for installation of a conservation roof window. Please can you advise.

Answer:

We would always advise that you check with your local authority before installing Lumen conservation rooflights. There are many factors that will decide whether you are granted permission to use rooflights and if your property is Listed or in a Conservation Area you may find restrictions concerning the type of rooflight that is allowed. Fortunately, the Lumen range of conservation rooflights replicate a traditional Victorian pattern. In addition the low profile design will ensure that your Lumen rooflight will sit flush with your roofline.

Question:

Do you make Coastal Rooflights?

Answer:

Whilst we can make rooflights for coastal applications these should not be confused with any business trading as Coastal Rooflights. Lumen do not make rooflights for anyone else and we do not brand our rooflights for anyone else.
There are a variety of rooflight suppliers online but Lumen rooflights can only be purchased from us via the telephone or via our Lumen Rooflight website. You can also buy in person at our office address in Devon.
When choosing your rooflight you should always make sure that the product is not only right for the application but is supplied with the correct documentation to back up any claims made about performance.
Lumen make both the rooflights and winding mechanisms in Devon and work with leading suppliers such as Pilkington and Akzo Nobel. Our conservation rooflights have been tested by the BRE at Watford and results are readily available to view.
If you are interested in discussing your project with us please call on 0330 300 1090 or email info@lumenrooflight.co.uk. Our team are experienced and will be able to give advice and quotations. Our dedicated team have an interest in traditional building materials and their applications. We are not a run of the mill sheet metal company simply taking other suppliers designs and pumping them out through ebay. We do not sell via ebay and should you find a Lumen conservation or Planus or EVO rooflight on any other site they will not carry the benefit of our Lumen guarantee.

Question:

In your brochure you quote a clear viewable area, an internal rafter and an overalll size. Please can you explain how I size the rooflight required.

Answer:

As the Lumen rooflight is fixed into the sides of the rafter, this is normally the most critical size. The clear viewable size is the glazed area that is viewable from the inside. This measurement takes into account the fitted interior liner that is positioned inside the opening section. The overall size is given to inform the installation team just how much space is required on the outside of the roof. However, much of the outer section will be covered by the tiles or slates so this is not to be taken as the viewable size from outside.

Question:

I am interested in receiving a quotation and then ordering a bespoke Lumen roof light. How do I go about doing this?

Answer:

Our team will discuss your design requirements with you before putting a written quotation together. There are many options to consider from the number of opening or fixed casements, glazing specification, paint colour and manual or electric mechanisms.

Your quotation can be sent via email, first class post or both if required. We would usually give you a call a couple of days later to check hat the information has been received and to ask whether any further details are needed. You will not be under any obligation to accept a quotation and we will not hassle you to do so. We are available to answer any questions or give advice.

Should you decide to proceed with a quotation we will then write to confirm the order and instruct our design team to produce the drawings. This process can take up to 10 days. When the drawing is prepared we will contact you and email or post a copy for you to review or discuss with your builder or planning department.

Your drawing will provide a visual of the rooflight along with full sizing and weight details.

The manufacturing process takes approximately 6 weeks.

Once safely delivered your bespoke Lumen rooflight will be protected by the same guarantee as our stock range.

We aim to provide accurate prices specific to each individual enquiry. We don't like to guess so it can take up to 24 hours to provide you with a quotation.

Question:

s there anywhere that I can view the range of Lumen rooflights?

Answer:

Yes, Lumen Rooflight has recently opened a showroom at 3 RMD , Holsworthy, Devon, EX22 6HL.

The new showroom area provides customers an opportunity to view the range of Conservation, EVO and bespoke rooflights installed into a variety of roof tiles and slates. Visitors will be also be able to see and use the wide range of manual and electric actuators.

The roof light showroom is open Monday to Friday 09:00 to 16:00 with weekend and evening appointments available upon request.

If you would like to visit us and discuss your requirements, please call 0330 300 1090.

During opening hours

(08:30-17:00 Monday-Thursday & 08:30-16:00 Friday)

Telephone: 0330 300 1090 (local rate)

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Lumen Rooflight
3 RMD Business Units, Holsworthy Industrial Estate
Holsworthy EX22 6HL United Kingdom
Tel: 0330 300 1090
Tel: 01409 255120

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